Frequently Asked Questions
What Products Are Available at ishop@SOL Breads?
The SOL Bread iShop menu has been chosen to include a selection from our range of products catering to special dietary requirements. This range of quality products, largely reflecting the best of what SOL Bread has to offer. Our products available nationally through iShop are vacuum packed, with gas flushing to ensure our breads reach you in perfect ‘just baked’ condition without the use of preservatives or emulsifiers. We recommend refrigerating the bread after opening to prevent spoilage. Please note that only the first 5 products listed in iShop are 'Gluten Free', our helpful nutritional panels will help you understand which products are Vegan / Wheat Free / Gluten Free / High Fibre / Reduced Fat / Lower GI.
How Are SOL Breads Products Distributed?
SOL Breads products are dispatched via Australia Post express overnight delivery.
NB. If somebody is not at home to receive the carton, unless you have left specific instructions as to where to leave it, the Australia Post representative will take your bread to the nearest post office and leave a card reminding you to pick it up. As a perishable product it is ideal that you leave specific instructions to leave the bread in a cool, dry place.
How Do I Order Products via the SOL Breads iShop?
Enter the online store through iShop, you woll find a list of the products available to buy. Choose which products you would like to purchase and select the "ADD TO CART" link. The item will be added to your SOL Breads Shopping cart. Please see below for information about adding more items to your basket, deleting items from your basket, and changing the quantities of items in your basket.
When you're ready to make your purchase, please click the 'CHECK OUT' button from your basket, and you will be led through the checkout process. You'll be asked to enter this information:
• Your Details
• Delivery Details (you can have your order sent to someone other than yourself)
• Delivery Method (you can enter special instructions for the delivery if you need to). It is crucial that you acknowledge the deliver fee for any order less than 10 loaves. TO do this you must tick the delivery free box in the shipping section before you finally proceed to checkout.
• Payment Method (Credit Card)
When you've entered this information, your order details will be displayed and you will be asked to confirm those details before your order is submitted to iShop@solbreads Online.
When you're ready to place your order, simply click ‘UPDATE CART’and you will be presented with a page displaying your order number. You'll also receive an email with all your order details listed and a link that will let you track your order's progress. It's vital that you provide SOL Breads with a valid email address.
What Are The Shipping Rates And Charges?
You currently have 3 options:
- Minimum order is a 6 pack (any combination of varieties) we will ship it OVERNIGHT anywhere in Australia for a flat rate shipping fee of $10. (Recommended option)
- Order 7, 8 or 9 loaves, delivery is $12 & can take up to 3 days depending on which state you live in. Victoria is usually 3 days. We do not recommend this option as the period in transit can affect the superior quality of the product
- Alternatively purchase between 10 - 24 loaves delivery is free but again can take up to 3 days.
The system will sort out the freight for you based on the number of loaves in your shopping cart. You will need to tick the / select freight' option to be able to proceed to the checkout.
For further information please contact Rob on (07) 3251-5503.
What Is The Usual Delivery Time?
PLease note that any orders made after 830am on Wednesday morning will be pushed back to the following Monday to arrive with you on Tuesday afternoon of the following week. TO ensure same week delivery please order before Tuesday evening. If you would like to receive your order at the beginning of the week please make sure your order is in before Saturday evening.
Please see the table below for estimated delivery days. SOL Breads will only accept responsibility for damaged goods if a complaint is made directly to our service staff at SOL Breads within 2 days from delivery. The Australia Post manifest will provide us with such details. We are otherwise not responsible for damaged product.
NB If somebody is not at home to receive the carton, unless you have left specific instructions as to where to leave it, the Australia Post representative will take your bread to the nearest post office and leave a card reminding you to pick it up. As a perishable product it is ideal that you leave specific instructions to leave the bread in a cool, dry place.
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How Do I Go About Processing An Online Payment?
You can pay for products purchased at iShop@solbreads by credit card. More information on each of these methods can be found below. Please note all financial transactions are serviced by eway www.eway.com.au.
Credit Cards
SOL Breads accepts payment with the following credit cards:
• MasterCard
• Visa
• American Express
During the checkout process simply choose to pay with a credit card, at which point you will be requested to enter your card details.
Who Can I Contact For More Information?
For more information about the availability of SOL Breads products nationally, please contact Rob at SOL Breads on (07) 3251-5503.
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