Frequently Asked Questions
Which products are available online?
Take a look at our product catalogue
The SOL Breads online shop has a selection of our products with long shelf lives, many of which cater to special dietary requirements.
All products are vacuum packed, with gas flushing to ensure our breads reach you in perfect ‘just baked’ condition - without the use of preservatives or emulsifiers. We recommend refrigerating the bread after opening.
Please note that not all products are Gluten Free.
How do I order?
Take a look at our detailed Ordering Terms and Conditions
Enter the online store and you will find a list of available products. Choose a product you would like to purchase and click on 'Add to Cart'; the item will be added to your Shopping Cart.
Please see below for information about adding more items to your Shopping Cart, deleting items from your basket, and changing the quantities of items in your basket.
When you're ready to make your purchase, click 'Check Out' button from your Shopping Cart, and you will be led through the checkout process. You'll be asked to enter this information:
- Your Details
- Delivery Details (you can have your order sent to someone other than yourself)
- Delivery Method (you can enter special instructions for the delivery if you need to). You must acknowledge the delivery fee for any order less than 10 loaves: tick the delivery fee box in the shipping section before you proceed to checkout.
- Payment Method (Credit Card)
When you've entered this information, your order details will be displayed and you will be asked to confirm those details before your order is submitted.
When you're ready to place your order, click ‘Update Cart’and you will be presented with a page displaying your order number. You'll also receive an email with all your order details listed and a link that will let you track your order's progress. It's vital that you provide SOL Breads with a valid email address.
How do I pay?
Note all financial transactions are serviced by eway www.eway.com.au. We accept payment with the following credit cards:
- MasterCard
- Visa
- American Express
During the checkout process simply choose to pay with a credit card, at which point you will be requested to enter your card details.
How do you deliver?
Take a look at our detailed delivery policy
Our shipping options are entirely determined by Australia Post's offerings, which vary according to the weight of the package.
- Order 6 loaves (any combination) and we will ship them OVERNIGHT via Express Post to most areas of Australia for $10; this is the recommended option.
- Order 10 or more loaves (any combination) and delivery via Parcel Post is free, but your bread will be in transit for up to 3 days depending on where you live. We do not recommend this option as the period in transit can affect the quality of the product.
We do not offer the option of collecting the product yourself.
The system will sort out the freight for you based on the number of loaves in your Shopping Cart. You will need to tick the 'Select Freight' option to be able to proceed to the checkout.
How long does it take?
Please see the table below for estimated delivery days. SOL Breads will only accept responsibility for damaged goods if a complaint is made directly to our service staff at SOL Breads within 2 days from delivery. The Australia Post manifest will provide us with such details. We are otherwise not responsible for damaged product.
NB.
If somebody is not at home to receive the carton, and you have not left
specific instructions where to leave it, the postie will leave a card and take your bread to the nearest post office.
As a perishable product it is ideal that you leave specific instructions to leave the bread in a cool, dry place.
Any orders made after 8:30am on Wednesday morning will be pushed back to the following Monday to arrive with you on Tuesday afternoon of the following week. To ensure same week delivery please order before Tuesday evening. If you would like to receive your order at the beginning of the week, please make sure your order is in before Saturday evening.
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Who can I talk to?
For more information about the availability of SOL Breads products nationally, please Contact Us.
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Maintained by Mark Roberts mark(at)markroberts(dot)id(dot)au